Terms & Conditions

  1. These general terms and conditions (hereinafter referred to as Conditions) govern all contracts, deliveries and other services that have been agreed between the customer and BiBi-Fashion NV. 
  2. By placing an order, the customer agrees to be bound by the terms and conditions. 
  3. Unless BiBi-Fashion NV has indicated otherwise to the customer in writing, the customer’s general terms and conditions will not be accepted.
  4. BiBi-Fashion reserves the right to make changes to any part of the website at any time and at its sole discretion. Based on its policy to update and improve the website, BiBi-Fashion NV may therefore amend these General Terms and Conditions. 
  1. Our general terms and conditions apply to any offer we make as an online store to you as a customer.
  2. We deliver everywhere within the EU. Deliveries outside Belgium and the Netherlands have different shipping costs and delivery times.
  3. To place an order you need to be at least 18. If you are not 18, please ask your parents or legal guardian to place the order. If we notice that an order has been placed by a minor, we must refuse the order.
  4. Placing an order on the website implies express acceptance of our general terms and conditions of sale, which are always available via the website.
  5. If you order online, we will also send you, together with the order confirmation or at the latest upon delivery, a copy of these general terms and conditions in a format that you can save or print (PDF, Word or as text in the mail).
  1. If an offer only has a limited period of validity or is subject to certain conditions, we explicitly specify this in our offer.
  2. We always describe as fully and accurately as possible what we sell you and how the order process will proceed. In any case, the description is sufficiently detailed to allow you to make a good assessment. If pictures are used, they are a true representation of the goods and/or services offered. In case of an obvious error, we are not obliged to deliver to you. The criterion of the prudent entrepreneur applies.
  3. Your order is complete and the agreement between us is final as soon as we confirm your order by e-mail and as soon as we have received the card issuer’s approval for your credit or debit card payment transaction. If your card issuer refuses to accept your payment to us regardless of the reason, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment registered in the name of the registered card holder are not accepted or processed.
  4. To purchase a product, you must first add the product to your shopping basket. Go to your shopping basket, choose “checkout”, enter your contact and invoicing details and proceed to the checkout of our payment provider Mollie for the payment. Once you have completed these steps, your purchase is final. You will then receive an e-mail from us with the confirmation of your order, including a copy of our general terms and conditions. 
  1. The customer has a right of withdrawal. The customer must inform Bibi-Fashion NV of his wish to cancel his order within a period of 14 calendar days, without stating any reasons and without incurring any additional costs other than those specified in the Economic Law Code. 

    When does the withdrawal period start? 
    The withdrawal period starts from the day following the day on which the customer or a third party indicated by the customer takes physical possession of the order (articles/goods), except in special circumstances, as specified in Book VI of the Economic Law Code. 

    How does the customer invoke the right of withdrawal? 
    The customer informs Bibi-Fashion NV of his decision to withdraw from the agreement before expiry of the withdrawal period of 14 calendar days, by either: 

    • completing and signing the withdrawal form and sending it to BiBi-Fashion NV;
    • an unequivocal statement clearly indicating the decision to withdraw from the agreement (e.g. telephone, e-mail, text message, post, etc.);
    • completing and sending the withdrawal form or any other unequivocal statement on the website of BiBi-Fashion NV, if BiBi-Fashion NV – which allows this – has so provided.
    • A confirmation of receipt on a lasting medium must be communicated to the customer without delay. 
      The onus of proof of the withdrawal lies with the customer.
  2. How must the articles be returned?
    The customer can return any item (excluding underwear) to BiBi-Fashion NV within fourteen (14) days of delivery without stating any reason. This right also applies to discounted items. The result is that the purchase of that item is cancelled and that the customer receives a refund for the amount he already paid BiBi-Fashion NV (for those items). However, we would like to point out to the customer that BiBi-Fashion NV does not refund the shipping costs for the returned items. 
    The customer can also return or exchange the item our Oxford Flagship Store Oxford, Huidevettersstraat 53a, 2000 Antwerp. It is not possible to obtain a cash refund for items returned to the store. After BiBi-Fashion NV has received and checked the items, the amount to be refunded will be refunded to the customer’s account or credit card within 30 days.
    • However, items returned to BiBi-Fashion NV after the aforementioned 14 day period will not be reimbursed.
    • Items must be returned with all labels.
  3. During the first 14 days after delivery, we expect you to handle the order and the packaging with care if you want to return the goods as described above. You may only unpack or use them to the extent necessary to decide whether you wish to keep the item. Goods can be tried on, but NOT used. If you return the goods, they must be in the original packaging, with all provided accessories and in the original condition and packaging, taking into account our instructions. If the goods we supply have a security or seal and they have been damaged or removed, we will not take back the goods. Items must, in any case, be returned within a period of 14 days after delivery.
  4. BiBi-Fashion NV has the right to refuse a returned item or to return it to the customer in case of:
    • worn items or washed items,
    • items not provided with all original labels and accessories (extra yarn, extra bags, scarves, etc.),
    • items that show damage, caused by the customer,
    • items the security of which has been removed,
    • items without original packaging,
    • gift vouchers cannot be returned,
    • if the customer has not followed the instructions for returning the item (return conditions).
  5. To exercise your right of withdrawal quickly and correctly, please complete the form below and send it to info@oxford.be or to Oxford, Huidevettersstraat 53a, 2000 Antwerp. We will e-mail you a confirmation of receipt of your withdrawal. 
    Click here to download the return form.
  1. The prices of the provided products and/or services shall not be raised during the validity period specified in the offer, subject to changes in price due to changes in VAT rates. 

  2. Contrary to the previous paragraph, Bibi-Fashion NV may offer products or services, the prices of which are subject to fluctuations in the financial market and over which the entrepreneur has no control, at variable prices. The fact that the specified prices are target prices and that they are subject to fluctuations is specified in the offer. 

  3. All prices of products or services indicated in the offer are including VAT. Shipping costs are not included in the price. On top of an order we charge shipping costs of EUR 7.50 for orders under EUR 75.00 within Belgium and the Netherlands. To other countries within the EU, the shipping costs will be agreed individually per customer, regardless of the amount of the order. 

  1. We can only accept payments via the payment modules on our website. We accept all payment instruments offered by our payment provider Mollie (Visa, Mastercard, Maestro, Bancontact, Ideal, etc.).

  1. We guarantee that our goods are in accordance with your order and meet the normal expectations you may have of them, taking into account the specifications of the product. Of course, we also guarantee that our goods comply with all the regulations in force at the time of your order.

  2. In addition, with regard to the delivery of goods, we apply the statutory minimum warranty period of two years, i.e. if the goods do not comply with the placed order. This means that in the event of faults or defects to the good that were already present at the time of delivery, the good will be repaired or replaced free of charge until 2 years after delivery of this item/good.

  3. In so far as this is possible and reasonable, you have the choice between repair or replacement. Only if the repair or replacement is excessive or impossible or cannot be carried out within a reasonable period of time, you have the right to demand a price reduction or the dissolution of the purchase agreement.

  4. If the defect or fault manifests itself within 6 months after delivery, this is deemed to have already existed before delivery, unless we can prove otherwise.

    After 6 months, however, you will have to prove yourself that the fault was already present at the time of delivery. 

  1. We will take the greatest possible care when taking receipt and in the execution of orders of items and in assessing applications for the provision of services. 

  2. The place of delivery is the address that the customer gave to BiBi-Fashion NV. 

  3. Observance of our delivery period: If an item is in stock and ordered before noon on working days (so with exception to weekends), it will in principle be delivered to your delivery address within 48 hours in Belgium and the Netherlands. For deliveries in other EU countries, an individual delivery period will be agreed with the customer. Deviating delivery periods will be communicated to you prior to your order. 

  4. If we are unable to deliver on time, we will always notify you before the expiry of the delivery period. If we do not notify you, you can cancel your order free of charge. In that case we will pay you back at the latest – within 30 days after dissolution.

  5. The risk of damage and/or loss of items lies with Bibi-Fashion NV until the moment of delivery to the customer or a representative indicated in advance and notified to BiBi-Fashion NV, unless expressly agreed otherwise. 

  6. If the goods we deliver are damaged during transport, do not correspond with the items specified on the delivery bill or do not correspond with the items you ordered, you must report this as soon as possible and in any case within 7 days via info@oxford.be or +32 (0)3 233 90 97 and return the items to us within 14 calendar days upon receipt.

  7. We cannot be held responsible for any consequential damages due to late delivery or non-delivery by the transport company appointed by BiBi-Fashion NV. In such cases, our liability shall be limited to the value of the items of which the customer proves he did not receive them. 

  1. We have a professional photo studio to make photographs of all products. However, the colour/fit on the screen of your computer may differ from the actual colour/fit of the item. However, we do everything in our power to make our products as clear as possible so that you, the customer, receive sufficient and correct information. 

  1. However, in case of force majeure, we are not obliged to fulfill our obligations. In that case we can either suspend our obligations for the duration of the force majeure, or dissolve the agreement definitively.

  2. Force majeure is any circumstance beyond our control that wholly or partly prevents the fulfillment of our obligations. This shall be understood to mean, among other things: strikes, fire, malfunctions, power failures, disruptions in a (telecommunication) network or connection or communication systems used and/or the unavailability of our website at any time, non-delivery or late delivery by suppliers or other contracted third parties, etc. 


  1. Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights that either belong to us, our suppliers or other rightful claimants.

  2. Using and/or making changes to the intellectual property rights as specified in this article are forbidden. For example, you may not use drawings, photographs, names, texts, logos, colour combinations, etc. without our prior and express written consent.

  1. We only offer gift vouchers in the Oxford Brand Stores. Gift vouchers can under no circumstances be ordered online and will never be sent online or by post.

  2. Vouchers purchased at the Oxford Brand Stores can only be used instore.

  3. Our gift vouchers are valid for 1 year from the date of purchase.

  4. Gift vouchers cannot be returned.

  5. BiBi-Fashion NV is not liable for loss or theft of gift vouchers. In case of theft or loss, the customer can notify us at info@oxford.be.

    We cannot be held liable when a gift voucher is used unlawfully by third parties. If a gift voucher is only used up partly, the customer can use up the remaining amount under the same conditions. Gift vouchers are strictly personal and can only be used once after which the gift voucher expires. 

  1. Of course we always hope that all our customers are 100% satisfied. If you have any complaints about our services, you can contact us at info@oxford.be or +32 (0)3 233 90 97 during the following opening hours:

    • Monday to Saturday from 10.00 – 18.30h

    • Closed on Sunday and public holidays except each first Sunday of the month from 12.00 – 18.00h

  2. We do our best to handle your complaint within 14 days.

  3. All agreements that we reach with our customers, regardless of their place of residence, are governed exclusively by Belgian law and in the event of disputes, only the competent Belgian courts have jurisdiction. If, for reasons of international law, another law is applicable, the interpretation of the present general terms and conditions will primarily fall under Book VI of the Economic Law Code.


BiBi-Fashion NV
Wijnegemsteenweg 22, 2970 ‘s-Gravenwezel Belgium 
E: info@oxford.be
T: +32 (0)3 205 06 60
Company registration number: BE0444 703 428

Store location

Huidevettersstraat 53a, 2000 Antwerp, Belgium
E: info@oxford.be
T: +32 (0)3 233 90 97


BiBi-Fashion NV values the protection of your personal data. In this Privacy Statement we want to provide clear and transparent information on how we handle personal data. 

We make every effort to safeguard your privacy and therefore handle personal data with care. In all cases BiBi-Fashion NV complies with the applicable laws and regulations, including the General Data Protection Regulation. This implies that in any case: 

    • we process your personal data in accordance with the purpose for which they were provided.
    • processing of your personal data will be limited to only those data that are at least necessary for the purposes for which they are processed.
    • we ask for your explicit consent if we need it for the processing of your personal data.
    • we have adopted appropriate technical and/or organisational measures to ensure the security of your personal data.
    • we do not transfer personal data to other parties, unless this is necessary for the performance of the purposes for which they were provided.
    • we are aware of your rights with regard to your personal data, we wish to point this out to you and respect them. 

This privacy policy will inform you about the nature of your personal information processed by us and how you can request that we remove, update, transfer and/or grant you access to your data. 

This privacy policy is intended to assist you in making informed decisions when using the site and our services and/or to understand how your personal information may be processed by us. 

Please also take into account that this privacy policy applies only to the use of your personal information that you provided to us.

As BiBi-Fashion NV, we are responsible for the processing of your personal data. If after reviewing our privacy statement, or in a more general sense, you have any questions about this or would like to contact us, you can do so using the contact details below: 

BiBi-Fashion NV
Wijnegemsteenweg 22, 2970 ‘s-Gravenwezel Belgium 
E: info@oxford.be
T: +32 (0)3 205 06 60
Company registration number: BE0444 703 428


Who are we and what do we do

BiBi-Fashion NV is a retail trade in textiles. BiBi-Fashion NV particularly targets private persons. BiBi-Fashion NV operates in accordance with the relevant laws of the jurisdictions in which it is active respectively. BiBi-Fashion NV is responsible for the personal data collected via the website and for the processing of your personal data relating to our services and products. 


What personal data do we collect

We may collect personal information about you through, among other things, your use of our website, when you contact us or request information, when you use our services or as a result of your relationship with one or more of our employees. 

Our primary purpose when collecting personal data is to help us:

    • verify your identity
    • perform our agreements with you and deliver our services/goods (articles) and improve them
    • carry out any requests you made
    • investigate or handle questions or disputes
    • comply with applicable law, a judicial order, other judicial processes or the requirements of a regulator
    • protect our rights, property or safety or of third parties, including our other customers and users of the website or our services.
    • use as otherwise required or permitted by law.

To achieve these goals, we may process the following personal data:

  1. If you are a visitor of the site:
    • Name.
    • Contact data such as e-mail address, phone number, address, etc.
    • Other information that is relevant to place and carry out orders.
  2. If you are an individual customer or a future individual customer:
    • Name.
    • Contact data and e-mail address, if applicable.
    • Payment information.
    • Information that you provide to us as part of the provision of our goods/services to you, depending on the nature of your instructions to BiBi-Fashion NV.

We may also need to process personal information relating to other third parties instructed by our own customers or other persons or companies involved in providing the goods/services to our customer.

This is a non-restrictive list that reflects the diverse nature of the personal data processed as part of a webshop where orders can be placed. 


How do we use your personal data

We can use your information for the following purposes:

  1. Our services:
    We collect and maintain personal information that you voluntarily submit to us during your use of the website to enable us to fulfill your orders. Please also take into account that our General terms and conditions apply when placing orders and delivering goods.

    What is our legal basis?
    It is necessary for us to process your information to fulfill our obligations in accordance with a contract that we may have with you. It is in our legitimate interest or in the legitimate interest of a third party to use your personal information in such a way to ensure that we provide the very best customer service that we can offer you or others.

  2. Customer service
    Our website uses various user interfaces to enable you to request information about our services. Contact information may be requested in addition to details of other personal information relevant to your request. This information is used to enable us to respond to your requests.

    What is our legal basis?
    It is in our legitimate interest or in the legitimate interest of a third party to use your personal information in such a way to ensure that we provide the very best customer service that we can offer you.

  3. Business administration and legal observance
    We use your personal data for the following business administration and legal purposes:
    • to comply with legal obligations;
    • to maintain our legal rights;
    • to protect the rights of third parties;
    • or in connection with a business transaction such as a merger or restructuring or sale.

      What is our legal basis?
      When we use your personal information to enforce our legal rights or to protect the rights of third parties, it is in our legitimate interest to do so. For all other purposes described in this section, it is our legal obligation to use your personal data to comply with all legal obligations imposed on us.

  4. Marketing communication:
    We carry out the following marketing activities using your personal data:
    • Post marketing
    • E-mail marketing

      We use information that we view about you through your interactions with our website, our e-mail messages and/or with our services to send you targeted communications.

      What is our legal basis?
      It is in our legitimate interest to use your personal data for marketing purposes.We will only send you marketing communication if you have given us permission to receive such marketing communication, or where we have a legal right to do so.

  5. Customer insight and analysis:
    Where you have given your consent (if required by law), we use cookies, log files and other technologies to collect personal information from the computer hardware and software you use to access the website or from your mobile phone.

    Our web pages contain “cookies” “web beacons” or “pixeltags” (“Tags”). Tags allow us to track the receipt of an e-mail from you, count users who visited a web page or opened an e-mail, and collect other types of aggregate information. Once you click on an e-mail that contains a tag, your contact information can later be linked to the source e-mail and the relevant tag.

    In some of our e-mail messages, we use a “click-through URL” that is linked to a particular website operated by us or on our behalf.

    Consult our cookie policy for more information.

    By using this information, we can measure the effectiveness of our content and how visitors use our website and our services. This allows us to learn which pages and information on our site are the most interesting. We also use this information for marketing purposes (see the marketing section above for more information).

    What is our legal basis?
    If your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide you and our other customers with the very best products and services.

    All other purposes for which we wish to use your personal data not mentioned above, or any other changes we propose to make to the existing purposes, will be communicated to you using your contact details, if available.


What is our legal basis to use or process your personal data
It is necessary we use your personal data;

    • To fulfill our obligations in accordance with a contract we have with you.
    • It is in our or the general legitimate interest to use personal information in such a way to ensure that we offer our goods in the best possible way.
    • It is our legal obligation to use your personal information to comply with all legal obligations imposed on us.
    • With whom do we share your personal data?
    • We can share personal data with a number of the following categories of third parties if necessary:
    • Regulatory authorities / tax authorities / company registers.
    • Third parties to whom we outsource certain services, such as, without restriction, document handling and translation services, confidential waste management, IT systems or software providers, IT support service providers, document and information storage providers.
    • External service providers that help us with the analysis of customer insights, such as Google Analytics.
    • External postal or courier companies that help us in the delivery of goods and documents.

Note: this list is not exhaustive and there may be other examples that we need to share with other parties to provide the best possible service.


Cookie policy

We use cookies. Cookies are small pieces of information that your browser stores on your computer’s hard drive. We use cookies so that our website can remember you and provide you with content that you are likely to ask for. We also use cookies to collect statistical information about our website, such as the time users spend on a site and the pages they visit most frequently. These statistics do not contain any personal data. We will also use cookies for marketing purposes.


What types of cookies do we use

Cookies can be session cookies or permanent cookies. Your computer deletes session cookies when you close your web browser. Permanent cookies remain on your computer until they are deleted or until they reach their expiry date. We use the following cookies:

  • Functional cookies: 

These cookies are used to recognise you when you return to our website. This allows us to personalise our content for you, greet you by name and remember your preferences, allow support for live chats during your browsing experience:

    • to protect your connection with the website
    • to manage all other cookies: tag management cookie


  • Non-functional cookies:
    • Analytical / performance cookies: these cookies allow us to see how the visitors move around our website when they use it. This helps us to improve the way our website works, for example by making it easier for users to find what they are looking for. These statistics do not contain any personal data.
    • Advertising cookies: these cookies register your visit to our website, the pages you visited and the links you followed. We will use this data and the advertising is more relevant for your interests. We can also share this information with third parties for this purpose. These cookies allow you to share and like information and send it to other websites to customise their advertisements.
    • Social Media Cookies: these cookies are the possibility to ‘like’ certain content.


Your consent to use cookies and how do you block cookies

By using our website on a computer or mobile device, you agree with our Privacy and Cookies.

However, in most browsers you can refuse cookies. You can block our cookies by setting the cookies in your browser. You can find more information about cookies and how to delete and manage them at www.aboutcookies.org or by clicking Help in your browser menu. 

Note: If you block our use of cookies, you will not be able to use the website in the usual way. For example, you cannot use the shopping list function or shop online.


How we can change the cookie policy

This policy may be updated from time to time. The release date is specified at the top of this policy. Changes in technology, legislation and authorities’ guidelines may require you to be aware of the activities we carry out when they violate your privacy rights. You should check this page from time to time to make sure you are aware of any changes.


External parties 

As noted above, we may indicate sub-data processors as required to provide the services, such as, but not limited to, translation services, confidential waste management, IT systems or software providers, IT support service providers, document and information storage providers, who will process personal data on our behalf. We exercise due care and enter into the necessary contractual agreements to ensure that they process personal information correctly and in accordance with our legal and regulatory obligations. 

We may also appoint external data controllers where necessary to provide the services (for example, but without limitation, accountants, external experts, etc.). When we do so we will comply with our legal obligations regarding personal information, including, but not limited to, taking appropriate precautions.

What is our legal basis?

    • It is necessary for us to fulfill our obligations in accordance with a contract we have with you.
    • It is in our or the general legitimate interest to use personal information in such a way to ensure that we offer our goods in the best possible way.


Localisation of your data

We keep the data of European residents within the European Economic Area (EEA). 


How long do we keep your personal data

For website visitors, we retain relevant personal information for at least two years from the date of our last interaction with you and in accordance with our obligations under the General Data Protection Regulation or similar legislation worldwide, or longer if we are required to do so under our legal or professional liability obligations.

For services to any customer, we will retain relevant personal information for at least five years from the date of our last interaction with that customer and in accordance with our obligations under the General Data Protection Regulation or similar legislation worldwide, or for longer. We may then destroy such files without further notice or liability.


Non-disclosure and security of your personal data

We take every effort to safeguard the security of the personal data provided to us and to implement a suitable information security policy. We have implemented organisational and technical measures to protect the personal information under our control from unauthorised access, misuse or disclosure, unauthorised changes and unlawful destruction.

All our partners, employees, and data processors who have access to and are involved in the processing of personal data, are required to respect the confidentiality of such personal information. 


How to access your information and your other rights

You have the following rights relating to the personal data we have in our possession:

    • Right of access

At your request, we will confirm whether we process your personal data and, if necessary, provide a copy of those personal data. If you need additional copies, we may have to charge a reasonable fee.

    • Right to rectify

If the personal information we hold about you is incorrect or incomplete, you have the right to request that it be rectified. If you have a right to rectification and if we have shared your personal data with others, we will inform them of the rectification where possible. At your request and where possible and permitted, we will also tell you with whom we have shared your personal data so that you can contact them directly.

    • Right to erase

In certain circumstances, you may ask us to erase your personal information where we no longer need it or if you withdraw your consent (if applicable). If you have a right to erase and if we have shared your personal information with others, we will let them know about this where possible. At your request and where possible and permitted, we will also tell you with whom we shared your personal data so that you can contact them directly. 

    • Right to restrict processing

You may ask us to ‘block’ or suppress the processing of your personal data under certain circumstances, for example if you dispute the accuracy of the personal data or if you make an objection. If you have a right to restrict processing and if we shared your personal information with others, we will notify them of the restriction where it is possible for us. At your request and where possible and permitted, we will also tell you with whom we shared your personal data so that you can contact them directly. 

    • Right to data portability

Under certain circumstances, you have the right to obtain and re-use personal information that you have provided to us (in a structured, commonly used and machine-readable format) elsewhere or to ask us to transmit those data to a third party of your choice.

    • Right to object

If we rely on your explicit consent as the legal basis to process your personal data, you have the right to withdraw it at any time.

    • Right to complain to a supervisory authority

If you have any concerns about an aspect of our privacy practices, including how we have handled your personal information, you can report it to the relevant supervisory authority.

Please take into account that some of these rights may be limited when we have an overriding interest or legal obligation to continue processing the data or where data may be exempted from disclosure for reasons of secrecy.


Links to other sites

Our website may contain links to and from other websites. Some links may take the form of display ads. We cannot guarantee that other websites will respect and protect your personal information as we do. For your own protection, please read the privacy statements and/or policies of other websites when you visit them. We are not responsible for the content of other websites.


Changes to this privacy policy

We may make changes to this privacy policy from time to time. To ensure that you are always aware of how we use your personal information, we will update this privacy policy from time to time to reflect changes in our use of your personal information. We may also make changes to comply with changes in applicable laws or regulations. Where practicable, we will notify you by e-mail of important changes. However, we advise you to read this Privacy policy regularly to stay informed about how we use your personal information.


Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.